- A Guide for Primary Care: Communicating to patients both before and after they visit the ED about after-hours care, office hours, and what to do if they have an emergency can prevent unnecessary visits to the emergency room.
- Hotspotting Data Toolkit: Some organizations have created health care teams to better coordinate the care of "super-utilizers" - those who visit the emergency department for care much more often than the average.
- Health Integration Project: Emergeny Room Diversion Project that explores some key strategies for reducing emergency department utilization
- EDIE/PreManage: Web-based tools that provide real time information to primary care clinics about their patients' emergency department utilization
- Opportunities, Solutions and Drivers for Change: A look at the financial impact of emergency department overuse and some potential strategies for addressing it
- Community Care Coordination Pathways: A quick start guide to developing a plan for care coordination and connecting with patients who are at risk of high utilization
- Connecting with your CCO: Many Coordinated Care Organizations are starting to send data regarding emergency department utilization to clinics. Contact your organization's CCO to see what data is available.
For additional information on this measure, refer to the links below:
- Coordinated Care Organization (CCO) Incentive Measure Definition (Outpatient and ED Utilization)
- Hospital Transformation Performance Program - PCP Notification in EDIE
- Core Performance Measure Definition (Avoidable ED Visits)
Resources and Tools for Reducing Emergency Department Utilization Rates:
Q3 2017 EDIE Analysis - Apprise Health Insights
Reducing ED Overuse - National Priorities Partnership
Learning & Sharing Session: Part 2: Local Efforts to Reduce Emergency Department Utilization - Mar. 2017
Learning & Sharing Session: Local and National Efforts to Reduce Emergency Department Utilization - Dec. 2016
Learning & Sharing Session: Emergency Department Utilization - Apr. 2015
Interventions to Reduce Inappropriate ED Use - Literature Review from Pacific Source
Patient Communication Tools and Templates - Supplemental material from Nov. 2014 call